Studies across a number of industries have shown that the cost of keeping an existing customer is approximately 10% of the cost of acquiring a new one. How much of your marketing efforts are directed to your customer database?
ProStar will assess your retention status and implement a customized retainment strategy that will lead to future purchases and increased profitability. What a way to build a pipeline!
Increasing customer retention rates by 5% increases profits by 25-95%
On average, loyal customers are worth up to 10x as their first purchase
Repeat customers spend 67% more & have larger transactions
Our Customer Retention Training offers the following:
Live online or recorded online courses on subjects such as:
Strengthening the relationship after the first purchase
Scheduling specific post-purchase follow up dates
Creating a customer with rock-solid loyalty
Custom tailored-courses (available)
Private-labeling on all materials to your company’s branding requirements
Workbooks & reference materials
Available shop calls & scoring
Available on-site training including live call training with your customer base
Once you have mastered our Customer Retention Training program, you will reduce your dependence on acquiring new leads/prospects to hit your goals instead of feeling the eternal grind to produce the numbers needed.