Studies across a number of industries have shown that the cost of keeping an existing customer is approximately 10% of the cost of acquiring a new one. How much of your marketing efforts are directed to your customer database?
ProStar will assess your retention status and implement a customized retainment strategy that will lead to future purchases and increased profitability. What a way to build a pipeline!
Facts
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Increasing customer retention rates by 5% increases profits by 25-95%
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On average, loyal customers are worth up to 10x as their first purchase
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Repeat customers spend 67% more & have larger transactions
Our Customer Retention Training offers the following:
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Live online or recorded online courses on subjects such as:
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Strengthening the relationship after the first purchase
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Scheduling specific post-purchase follow up dates
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Creating a customer with rock-solid loyalty
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Custom tailored-courses (available)
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One-on-one coaching
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Private-labeling on all materials to your company’s branding requirements
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Workbooks & reference materials
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Available shop calls & scoring
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Available on-site training including live call training with your customer base