Nothing is more important than the customer when it comes to running a successful business. It’s a known fact that retaining a customer is FAR CHEAPER than trying to find a new one. Unfortunately, a vast majority of companies do not provide the minimum standard of customer service it believes it serves. No business owner will say that they treat their customers poorly. Yet, somehow, what they believe is their best effort, can still be degraded publicly by the customer. Why does this happen? Is there a different set of definitions between business owners and customers as to what customer care is? Or is it your staff that doesn’t understand what customer care excellence truly means?
ProStar’s training and consulting programs are based on proven principles that can transform sub-standard customer care into long-term buyer relationships.
95% of dissatisfied customers tell others about their bad experience
86% of buyers will pay more for a better customer experience, but only 1% of customers feel that vendors consistently meet their expectations
78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience
(Sources: Dimensional Research, Forbes, & American Express)
Our Customer Care Excellence Training offers the following:
Customer Experience (CX) live courses that include
CX Maturity Assessment
Business Process Improvement (BPI)
Customer Journey Mapping (CJM)
Understanding CX and why it’s critical for your business
Developing CX KPI’s and measurement
Available one-on-one coaching
Private-labeling on all materials to your company’s branding requirements
Workbooks & reference materials
To understand your customer experience strength and to identify it’s weaknesses, allow ProStar to perform a 360 assessment of your company.